A Premium Plan turnover takes 2.5 hours and follows 47 inspection points — here’s why that matters for your revenue.
You lose $180 every time a guest finds a sticky cabinet handle or gets the wrong number of towels. That’s the average cost of a 4-star review instead of a 5-star in competitive markets like Nashville and Denver, according to AirDNA’s Q4 2023 data.
Most property management companies treat turnovers like a checklist race. We treat them like revenue protection.
What Actually Happens During a C&C Premium Turnover
11:00 AM — Checkout happens. Our system sends an automatic notification to our in-house turnover team. In Premium Plan properties, we control the entire process from start to finish.
11:30 AM — Initial walkthrough. Before cleaning starts, our team photographs every room and logs the property condition in our system. We’re looking for damage, yes — but also wear patterns. That coffee maker that’s starting to leak? We flag it before it ruins a guest stay.
12:00 PM — Deep clean begins. Not the 45-minute speed clean you see with outsourced teams. Premium turnovers average 2.5 hours because we’re following a 47-point inspection protocol that covers everything from baseboards to air vents. We’ve learned that the details guests mention in reviews — drawer cleanliness, shower grout, under-bed dust — are rarely in standard cleaning checklists.
1:30 PM — Restocking and staging. Coffee, toiletries, paper products — all tracked by unit in our inventory system. We also stage the space: bedroom curtains open for natural light, living room remotes lined up, coffee station set up and camera-ready. First impressions start with listing photos, but they’re confirmed in the first 60 seconds after unlock.
2:00 PM — Final inspection and photo documentation. Every turnover ends with post-clean photos uploaded to your owner portal. You see what guests see, every single time. If we found damage, you get before/after photos and a recommended action plan within 2 hours.
2:15 PM — Calendar updated. Property is marked clean and guest-ready in both our system and your listing calendars.
What This Looks Like on Other Plans
On the Advanced Plan, you coordinate your own cleaning team, and we handle the inspection and documentation protocol. You get the same 47-point checklist and photo workflow — your cleaner just executes it.
Standard Plan owners manage their own turnovers entirely, but get access to our turnover checklist template and restocking calculator in the owner portal.
The difference isn’t just convenience. Properties on Premium average 4.87 stars versus 4.71 for owner-managed turnovers in our portfolio. That 0.16-point gap translates to 8-12% higher occupancy rates in saturated markets like San Diego and Portland.
Want to see what your property looks like after a C&C turnover?
Request a sample walkthrough report from one of our Premium properties in your market — no commitment required.
