Every line item matters when 15–30% of your gross revenue goes to expenses—here’s what you’re actually paying for.
Your monthly owner statement isn’t just a record of what you earned. It’s a map of where your revenue went, why, and whether you’re getting what you paid for.
Most property management companies send a PDF with vague line items and hope you don’t ask questions. We built our statements differently—because when you understand the numbers, you make better decisions about your property.
Gross Revenue: The Starting Point
This is every dollar guests paid to stay at your property that month. If you had $8,400 in bookings across four reservations, that’s your gross revenue.
One thing to watch: some platforms hold funds for 24–48 hours after checkout. If a guest checked out on the 30th, that payout might appear on next month’s statement. It’s not missing—it’s just in transit.
Management Fee: What You’re Paying For
If you’re on our Standard Plan (20%), that $8,400 becomes $1,680 in management fees. That covers listing optimization, guest communication, pricing updates, review management, and booking coordination.
Our Premium Plan runs 25% but includes in-house housekeeping coordination and full maintenance management—no surprise invoices, no vendor coordination. The Advanced Plan drops to 15% because you’re handling maintenance approvals and coordinating your own cleaning team.
The question isn’t whether the fee is worth it. It’s whether you’d rather spend 8–12 hours a week managing the property yourself or pay someone who does this full-time across 200+ properties.
Cleaning Fees: Pass-Through, Not Markup
You’ll see cleaning fees listed as a separate deduction—but this is a pass-through cost. The $120 your guest paid for cleaning goes directly to your cleaner. We don’t mark it up.
If you’re on Premium, we coordinate this through our in-house team and the fee is baked into the management structure. On Standard or Advanced, you see the actual invoice amount.
Maintenance & Supplies: The Variable Line Item
This is where statements get messy. A $340 plumbing repair. A $75 lockbox battery replacement. A $180 restock of bathroom essentials.
On Premium, we handle this without asking. On Advanced, every expense over $100 requires your approval first—because some owners would rather vet costs than pay for convenience.
Here’s what matters: these should never be a surprise. If something breaks, you should’ve gotten a text or email before it hit your statement. If you didn’t, that’s a process failure.
Net Payout: What Hits Your Account
Gross revenue minus management fee, minus cleaning, minus maintenance, minus platform fees (usually 3% on direct bookings). What’s left is yours.
For that $8,400 month with a $120 cleaning and $200 in maintenance on the Standard Plan: you’re walking away with roughly $6,400. That’s a 76% margin after all operating costs.
If that number feels low, the issue isn’t the statement—it’s either your expense structure or your gross revenue. Both are fixable.
Want to see what your statement should look like?
We’ll walk through your current setup and show you exactly where your revenue is going—no pitch, just numbers.
